RICHFLOOD GROUP PRIVACY POLICY
Effective Date: January 1, 2024
This policy shall be applicable to all websites, web pages or subdomains created and administered by any of the legal entities which make up the RICHFLOOD GROUP. These entities shall include the following:
RICHFLOOD GROUP LIMITED
RICHFLOOD INTERNATIONAL LIMITED
RICHFLOOD LLC
RICHFLOOD LABORATORIES LIMITED
RICHFLOOD ANALYTICAL INSTRUMENTS LIMITED
RICHFLOOD ENGINEERING LIMITED
RICHVIEW CAPITAL LIMITED
RICHFLOOD MINERALS LIMITED
RICHBACOS MINERALS LIMITED etc.
All of the above companies, as well as their subsidiaries, affiliates and related companies, are collectively referred to as “RICHFLOOD”, "we", "us" or "our" in this policy, except where individually named. The websites to which this policy shall apply include but are not limited to the following:
www.richflood.com
www.minerals.richflood.com
www.learn.richflood.com
www.instruments.richflood.com
Please note that the RICHFLOOD subsidiary, affiliate or related company with whose website or subdomain you interact shall be the data controller responsible for processing any personal data provided by you on the web page.
At RICHFLOOD we are committed to ensuring that your privacy rights and personal data are protected. It is therefore important that you read through this policy document before using our websites or inputting your personal data wherever required. This privacy policy is therefore designed to assist you in understanding how we collect and use the personal data you provide to us as well as your rights under the law to enable you to make informed decisions when using our website.
Please note that this privacy policy does not apply to the collection and or processing of personal data relating to employees, prospective employees or sub-contractors (i.e. persons who provide services on a contract basis). Furthermore, our websites are not designed for the use of minors and as such we do not knowingly collect data relating to them.
How Do You Opt-in to Our Communications?
Personal data, or personal information, means any information that can be used to directly or indirectly identify or reasonably link to an individual including name, address, telephone number, credit or debit card details, IDs, email addresses, IP addresses or any other codes that may be used for identification purposes. Anonymous data are not considered personal information.
By completing any of our form(s) on the websites or subscribing to any of our information and resources you are opting-in and consenting to the storage of the data and personal information you provide by RICHFLOOD indefinitely, or until you unsubscribe.
Below are the most common methods by which we collect data from and about you:
DIRECT INTERACTIONS: Your personal data may be obtained when you fill out our forms with your Identity and Contact details or when you correspond with us via post, phone, email or otherwise.
AUTOMATED TECHNOLOGIES OR INTERACTIONS: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies.
VIDEOGRAPHY AND PHOTOGRAPHY: At events organized by RICHLOOD or any of its affiliates, video and photography equipment will be present. This includes the filming/ photography of events presentations, interviews with partners and delegates and highlight footage. Prior consent will be required for events presentations and interview footage to be shared. Where a partner is involved in the videography process, the participant will be notified. Interview footage will be used to promote content and marketing for RICHFLOOD. All footage may also be used in events highlight videos to promote our future events and used in marketing campaigns on the RICHFLOOD website, emails and social media. Photographs may be published on the website to promote the events. They may also be used as a cover image or thumbnail.
THIRD PARTIES OR PUBLICLY AVAILABLE SOURCES: We may receive personal data about you from various third parties and public sources.
RICHFLOOD will never sell or share your data outside of our companies. You may receive communication from us based on your contact preferences. If you no longer wish to receive any further communication from us, you may choose to unsubscribe from the services. You may also at any time change your contact preferences via the links located in our email footers or by contacting us at info@richflood.com.
What Data Do We Collect?
When you use our websites, we may collect, use, store and transfer different kinds of personal data about you. Such personal data include:
IDENTITY DATA which consists of your first name, last name, username or similar identifier, title, and gender;
CONTACT DATA including billing address, delivery address, email address and telephone numbers;
DEMOGRAPHIC DATA which includes age, gender, marital status and date of birth;
HEALTH DATA including disability status, allergy information, medical insurance information and other details pertaining to your health.
TECHNICAL DATA which includes your IP address, login data, browser type and version, browser language, device type, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the website;
PROFILE DATA which includes any username and password, copies of any communications with us, preferences, feedback and survey responses.
COMMERCIAL AND FINANCIAL DATA which may include your transaction records, products and services purchased or considered for purchase, customer service records, financial transaction history, transfers and financial account number.
PROFESSIONAL AND EDUCATIONAL DATA including a graduate degree, certifications, specialized training, responses to surveys and questionnaires, enrollment history for our education and training services and courses, LinkedIn profile, employment history, employer’s details and work skills.
USAGE DATA, including information about how you use our website and services;
MARKETING AND COMMUNICATIONS DATA which includes your preferences in receiving marketing from us as well as your communication preferences.
Certain categories of Personal Data are not included in the type of data we would collect about you. We would not collect data regarding your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, and information about your health or your genetic and biometric data. We also do not collect any information about criminal convictions and offences.
You will be at liberty to provide us with two types of information while using our website:
The personal information you knowingly choose to disclose. The types of personal information we collect are already outlined above and are collected on an individual basis, and
Website use information collected on an aggregate basis as you and others browse our website. Our forms contain clauses which allow you to opt-in to our communications for marketing purposes.
Personal Information You Choose to Disclose
Registration Information: You may be prompted to provide information about yourself, your company or organization and your practices when you register for certain services, or subscribe to email newsletters and alerts. You may also provide additional comments as to how you see RICHFLOOD servicing your needs and interests.
Email Information: If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.
Website Use Information
Similar to other commercial websites, our website utilizes a standard technology called "cookies" (see explanation below "What Are Cookies?") and web server logs to collect information about how our website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed and the websites visited just before and after our website. We, our advertisers and ad-serving companies may also use code snippets to determine which advertisements and promotions users have seen and how users responded to them. We, however, cannot control how third-party advertisers may use cookies.
Please note that if you choose not to provide your personal data where required, some products or services may become unavailable to you. In the event, however, that you proceed to use any of our platforms, it shall be presumed that you have full notice and have consented to the collection, use, transfer and disclosure of your information only as described in this privacy policy and to the extent permitted by law.
How Do We Use Your Data?
We will only use your personal data when the law allows us to. Generally, we process and use personal information for the purposes of administering and expanding our business activities, providing client services and making available other products and services to our clients and prospective clients. Occasionally, we may also use the information we collect to notify you about important changes to our website, new services, new resources, news and event participation. Once you have opted-in to receive our communications and/or online resources, we will store your information indefinitely, or until you unsubscribe. You may notify us at any time if you do not wish to receive this information. Your information will only be used for those purposes for which it was specifically collected and which you opted-in and agreed to.
We may also make use of aggregated data which refers to a combined data set collated for certain purposes. Aggregated data may be derived from your personal data without directly or indirectly revealing your identity. It is therefore regarded as anonymous data and may be used for any purpose without restriction. However, where such data is recombined with your personal data in such a way that it can directly or indirectly identify you, it will only be used in strict accordance with this privacy policy.
Most commonly, we will use your personal data in the following circumstances:
For the effective performance of any contract, we are about to enter into or have entered into with you.
For our legitimate interests (or those of a third party) provided that your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
Purposes for which we will use your personal data include registering you as a new customer; for the performance of a contract with you; to manage our relationship with you including notifying you about changes to our terms or privacy policy or asking you to leave a review or take a survey; to administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data); to deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you; to use data analytics to improve our website, our services, marketing, customer relationships and experiences; and to make suggestions and recommendations to you about our services that may be of interest to you
Note that all electronic marketing communications from us will contain an “unsubscribe” feature that will mean you do not receive any further such communication from us. You may also contact us at any time to request that you be removed from our mailing or advertisement list and our website may also have a feature for you to update your marketing preferences with us. Where you opt out of receiving these marketing messages, your preference will not apply to personal data provided to us as a result of you being or having been a client of RICHFLOOD. We would also never share your personal data with any company outside the RICHFLOOD network for marketing purposes.
Cookies are part of the way we manage personal data on our website. You can, however, set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or may not function properly. The use of cookies is further explained below.
RICHFLOOD will only use your personal data for the purposes for which it was collected unless we reasonably consider it necessary to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis on which we do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the relevant laws and only where required or permitted by law.
Furthermore, circumstances may arise where we have to share your personal data with third parties. Any third party to whom we may choose to sell, transfer, or merge parts of our business or our assets shall have access to your personal data. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our External Third-Party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Data Retention
We will retain personal data for as long as is necessary to enable us to carry out the purpose for which the data was collected or for the length of time prescribed by law. We would also consider the potential risk of harm if the data ends up being used or disclosed in an unauthorised manner, the volume and sensitivity of the data, applicable legal requirements as well as a change in circumstances which may render the data unnecessary or obsolete, in deciding how long or whether or not to retain personal data.
In some circumstances, you can ask us to delete your data. Also, where we deem it necessary, we may make your personal data anonymous so that it can no longer be associated with you. We would usually do this for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
What Are Cookies?
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site's web server asks your web browser for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Some of our business partners use cookies that originate from their sites. We have no access or control over those cookies.
How Do We Use Information We Collect From Cookies?
As you browse our website, cookies are used to distinguish you from other users. Cookies, in conjunction with our web server's log files, allow us to calculate the aggregate number of people visiting our website and which parts of the site are most popular. This helps us gather feedback to continually improve our clients' website experience and improve our service to our clients. Cookies do not allow us to gather any additional personal information about you and generally, we do not store any personal information that you provided to us in your cookies.
What Cookies Are Set On Your Computer?
We use the following cookies:
Google Analytics and Google Tag Manager cookies (_utma, _utmt, _utmb, _utmc and _utmz) are used to track usage on our site for functionality and performance.
Google AdWords cookies (_ga, _gid) are used to uniquely distinguish visitors.
LinkedIn cookies (liap, lidc, lang, bcookie, bscookie) are used for functionality purposes.
LinkedIn cookies (BizoID, BizoUserMatchHistory) are used to measure the frequency of visits to our site.
Google Privacy Policy | Google Cookie List | LinkedIn Cookie Policy | LinkedIn Cookie List
Opt out of these cookies using the following links:
Opt out of Google cookies
Opt out of LinkedIn cookies
How Can You Access and Correct Your Information?
All data will be handled and managed by the RICHFLOOD subsidiary, affiliate or related company with whose website or subdomain you interact and they shall be the data controller responsible for processing any personal data provided by you on the web page in accordance with this policy. You may request access to all of your personally identifiable information that we collect online and maintain in our database, request correction of your personal data, request the erasure of your personal data, object to the processing of your personal data, request the restriction of processing your personal data, request transfer of your personal data and you have the right to withdraw consent. If you wish to exercise any of these rights please contact us by emailing us at info@richflood.com.
You will usually not have to pay a fee to access your personal data (or to exercise any of the other rights listed above). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
Where a request is made for the above, we may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Certain Disclosures
We may disclose your personal information if required by law or subpoena or if we believe that such action is necessary to (a) conform to the law or comply with any legal process served on us or any affiliated parties; (b) protect and defend our rights and property, our site, the users of our site and/or our affiliated parties; and (c) act under the circumstances to protect the safety of the users of our site, us or third parties.
Third Party Websites Linked to richflood.com
We are not responsible for the practices employed by websites linked to or from our website or the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our website.
Please remember that when you use a link to go from our website to another website, our Privacy Policy is no longer in effect. Your browsing and interaction with any other website, including websites which have a link on our website, is subject to that website's own rules and policies. Please read over those rules and policies before proceeding.
Data Privacy and Security
Our policy ensures appropriate security measures are put in place to prevent your personal data from being accidentally lost, altered, disclosed, used or accessed in an unauthorized way. In addition, access to your personal data by those employees, agents, contractors and other third parties who have a business need to know is limited only to processing your personal data following our instructions. They are bound by a duty of confidentiality. We have also ensured that there are procedures to deal with any suspected personal data breach and we will notify you and any applicable regulator of a breach where we are legally required to do so.
By opting-in to our communications after providing your personal information in any form or format available on this website, you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our website to make you aware of what information we collect, how we use it and under what circumstances we may disclose it. Please contact us at info@richflood.com for further clarifications.